Frequently Asked Questions
Photocard Holder Care Instructions
To keep your PC holder in top condition and prevent permanent marks:
- REMOVE it from the photocard compartment when not in use to prevent moisture buildup.
- WIPE OFF any moisture from the holder and compartment after use.
What is the NINI Bag?
The NINI Bag is a stylish and functional accessory designed to help you keep your memories in place whether in a concert or every day. It’s crafted with care by hello, space to be both practical and fashionable for K-pop fans.
When can I expect my NINI Bag?
Shipping usually takes 1-2 days for Luzon and 3-5 days for Visayas & Mindanao unless there are any unexpected delays from the courier.
If you are within Metro Manila and wish to opt for Same-Day Delivery (SDD), please reach out to us through our social media platforms.
Follow our socials and watch out for our updates!
Do you offer Same-Day Delivery (SDD)?
We offer Same-Day Delivery (SDD) for locations within Metro Manily only.
Kindly reach out to us through our social media platforms so we can better arrange this.
Will my items be secured inside?
Yes, the main compartment is 12 inches deep along with an enclosed inner pocket – this way you can protect your belongings and stay worry free!
It's perfect for concertgoers, especially in standing pits. Our magnetic lock saves your precious seconds, letting you grab your banner when your bias is right in front of you, wasting no time unzipping it!
How big is the bag?
The NINI Bag’s size has been slightly adjusted for this batch’s release to comply with Applewood’s size restrictions.
It is currently 30 cm (H) x 25 cm (L) x 12.5 cm (W).
Please note that these measurements are taken when the bag is laid flat, without any items inside, and not closed or folded with the magnetic lock. When the lock is closed and the bag is worn, the width may compress to approximately 5–7 cm, so you don’t have to worry about meeting the venue’s size restrictions.
Isn't the bag too big for concerts?
The NINI Bag fits the usual concert size rules (of LNPH, Applewood, Pulp, etc.) while maintaining a lightweight design so you can stay hands-free. We made sure A4 banners and image pickets could fit inside!
You might think a small bag is enough for the essentials you brought from home, but don't forget freebies from fellow fans. The NINI Bag has extra space for all you concert must-haves.
Why a crossbody bag?
We opted for a crossbody bag because of its practicality and security in concerts.
It keeps your hands free, so you can enjoy the experience without worrying about your bag sliding off your shoulder.
Is the body strap adjustable, and how long is it? Does it fit short and tall people?
Yes, the strap is adjustable! It can comfortably accommodate someone under 5ft and over 6ft tall.
Can I cancel or get a refund for my order?
Unfortunately, we don’t allow cancellations, and all payments are non-refundable. Please make sure you’re 100% committed before placing your order.
What are your payment options?
We accept payments through the following: GCash, BDO, and PayMaya.
Don't forget to pay within three (3) days after placing your order!
If your preferred payment method is not available and you will be transferring from a bank (e.g., BPI, GoTyme, SeaBank, etc.), please send your payment to our Maya account only.
What is your courier?
We use J&T as our nationwide courier. Rates will depend on your location and will be displayed upon checkout. Note that the shipping fee will be shouldered by the buyer. Handling fee will also be applied to cover fulfillment and packing costs.
Do you ship internationally?
Yes, we can ship internationally through DHL. Kindly reach out to us through our social media platforms so we can better arrange this!
Who can I contact for questions or concerns?
If you have any questions, clarifications, or concerns, feel free to reach out to us through any of the following:
FB: hello, space
IG: hellospace.ph
X: hellospace_ph
Email: hellospace05@gmail.com